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Our product downloads are delivered through Pulse Downloader. This is a free app that allows you to easily manage your virtual instrument downloads. 

Instructions on how to download your product are sent via email when you purchase. If you have any difficulties, please search online or contact us. 

The free version of Kontakt (also known as Kontakt Player) doesn’t work with our instruments. You need to own the full version of Kontakt 5.8.1 or above. 

We’ve worked very hard to ensure our products are of high quality. If you have any issues, please contact us and we will do our best to help.

Like most digital downloads, we unfortunately cannot offer a refund if your license has been activated/redeemed and you have downloaded (or started to download) your product. 

We love to hear what people are making using our libraries. If you’ve already purchased one of our sample libraries, you’re welcome to submit a demo track (preferably as a Soundcloud link).

There’s no guarantee that we’ll use your track as a demo. However, if it’s truly exceptional, we’ll aim to share it on our website or social media for everyone to see. 

    If you’re experiencing a technical issue, please upload an example of your problem (either as a video or MP3) to a sharing platform like Google Drive or WeTransfer, then copy the link into your message above. Thank you.